Support Coverage Hours

You can contact support via the support widget in the bottom right corner of your screen or email at support@gainapp.com. We typically respond to all chats and emails within an hour during office hours.

Our support times are Monday through Friday: 

  • 9 AM - 6 PM EST
  • 6 AM - 4 PM PST
  • 6 AM - 10 AM AEST
  • 3 PM - 11 PM CET

We will respond the next business day if we receive your message outside business hours.


We maintain round-the-clock monitoring for any critical issues that impact our service. You can subscribe to service status updates here: https://status.gainapp.com/

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