FAQs & Troubleshooting

Find solutions to the most common problems. When something isn’t working like it should, we’ll help you sort it out.

30 articles in this collection
Written by GAIN Team

I'm getting an error saying invalid parameter when I try to schedule a post

See how to quickly resolve this common Facebook API error
Written by GAIN Team
Updated over a week ago

Error validating access token: The user is enrolled in a blocking, logged-in checkpoint.

Issues scheduling approved posts
Written by GAIN Team
Updated over a week ago

How can I reset my password?

Written by GAIN Team
Updated over a week ago

Why doesn't an image load for Facebook link post previews?

Common reason why an image may not show up on GAIN's mock-up.
Written by GAIN Team
Updated over a week ago

What are GAIN's general security policies?

Written by GAIN Team
Updated over a week ago

Why can't I connect a Company Page?

Connecting LinkedIn Company Pages to GAIN
Written by GAIN Team
Updated over a week ago

How the GAIN Partner program works

Share your referral link on social media
Written by GAIN Team
Updated over a week ago

I added a user to my account but they never received an invitation. What's wrong?

Written by GAIN Team
Updated over a week ago

Is there a limit to the number of brands I can manage?

Written by GAIN Team
Updated over a week ago

My clients are not receiving approval notifications

What to do when clients aren't receiving approval notifications
Written by GAIN Team
Updated over a week ago

Why can't I connect a Facebook Page?

You're admin on a Facebook Page but still can't connect it
Written by GAIN Team
Updated over a week ago

Why is my post not appearing in Facebook's scheduled post list?

A scheduled post on GAIN not showing up on Facebook's scheduled post list.
Written by GAIN Team
Updated over a week ago

Does GAIN offer discounts for non-profit organizations?

Written by GAIN Team
Updated over a week ago

An error occurred: cannot delete a published post

Unable to delete a Facebook post
Written by GAIN Team
Updated over a week ago

You're not allowed to do that :( You don't have access to this resource. Try going back.

Error appears when a client is trying to approve content.
Written by GAIN Team
Updated over a week ago

Login Error: There is an error logging you into this application. Please try again.

A common Facebook login error
Written by GAIN Team
Updated over a week ago

Twitter: My image is less than 5MB but I still can’t publish it.

Image limit for tweets
Written by GAIN Team
Updated over a week ago

Facebook error: Content was approved and scheduled but not published

Written by GAIN Team
Updated over a week ago

Page not loading or Edit Post Link errors

Channels not loading properly and incorrectly loaded assets
Written by GAIN Team
Updated over a week ago

Facebook error: (#32) Page request limit reached

It looks like you are hitting Facebook's API call limit for the page.
Written by GAIN Team
Updated over a week ago

I'm not receiving push notifications on the GAIN Notify App. What can I do?

Written by GAIN Team
Updated over a week ago

"This profile requires admin attention. Contact an account admin to fix."

Written by GAIN Team
Updated over a week ago

I'm trying to connect a channel, but GAIN is adding the wrong one. What's the problem?

GAIN automatically picks up the account you're currently logged into
Written by GAIN Team
Updated over a week ago