It’s possible that if you haven’t sent this client content to approve in a while their auto-login expired.
Don’t worry; simply send your client the link below so they can request a magic login link:
- Go to https://manage.gainapp.com
- Log out (hover over the bottom left icon and click log out)
- Try the magic link again https://manage.gainapp.com/magic_login_request/
If the magic link doesn't work for your client, contact us and we'll sort it out.