In this article, we will go over users’ most frequently asked questions and common scheduling errors encountered when working with Gain. 

In this article:

  • Error validating access token: The user is enrolled in a blocking, logged-in checkpoint. 
  • Content was approved and scheduled but not published.
  • Cannot delete a scheduled or already published post
  • You're not allowed to do that :(. You don't have access to this resource. Try going back. 
  • Page not loading properly or incorrectly loaded assets.
  • My images look too compressed when published. What can I do?

Error validating access token: The user is enrolled in a blocking, logged-in checkpoint.

This error code is a common problem caused by your channel’s connection getting disrupted. An unauthorized channel can cause a number of problems in Gain when trying to edit, reschedule, or schedule content. It can also manifest in different errors such as “This profile requires admin attention. Contact an account admin to fix” or “Error validating access token: The user is enrolled in a blocking, logged-in checkpoint.”

 

Gain will also show warnings on your brands:

 

 

Occasionally, social accounts in Gain may need to be reauthorized due to password changes or policy changes set by the social network. Reauthorizing a channel can only be done by the user who is an administrator of the channel or brand. 

 

To reauthorize the channel follow the steps below: 

 

  1. Go to People, Workflow, Settings > Social Channels 
  2. Select the channel that requires your attention. 
  3. Click Reauthorize and follow the instructions. This should reconnect any channels to Gain and allow you to schedule content again. 

 

 

Content was approved and scheduled but not published.

For Twitter, Facebook, and LinkedIn content, we use each social network’s native scheduler. We send them content and then ask their API to publish it on a specific date and time. 

Then, the social network is in charge of making these posts public. Unfortunately, once in a while they do fail to publish content and the post can stay as Scheduled in Gain without any indication of what went wrong. 

There are several safeguards to prevent this from happening, but it does happen once in a while. If it does, please reach out to Support immediately so that we can investigate further. 

Cannot delete a scheduled or already published post

Live or Scheduled content inside Gain cannot be deleted. In order to delete content in Scheduled mode before they are published, you will have to send the content back to Drafts. Simply select the content from the Calendar or List View and click To Drafts, this will send the content back to draft mode where you will be able to edit or delete it altogether. 

Live content cannot be deleted. If you need to delete content that is already Live, please contact Support. 

You're not allowed to do that :( You don't have access to this resource. Try going back.

This is a common login error for approvers and it means the user is logged in under a different user than the one intended in the approval email. This happens when you haven’t sent this client content to approve in a while and their auto-login expired. Don’t worry! Simply send your client the link below so they can request a magic login link: 

  1. Go to https://manage.gainapp.com
  2. Log out (click your name at the top right) 
  3. Request a new login token https://manage.gainapp.com/magic_login_request/

If the new login token doesn’t work for your client, please contact Support. 

Page not loading properly or incorrectly loaded assets

If you are trying to load Facebook or Twitter and Gain isn't responding as usual or a blank page loads, it mean that either your computer or network is blocking access to certain assets that the app needs to function properly. Typically, security software running on your computer or at the network level can block many of the assets URLs and the assets can't download.

Please contact Support if you run into this problem! 

My images look too compressed when published. What can I do?

When you upload a photo to Gain, we send that exact photo to the social network without doing any compression on our side. Also, Gain’s built-in image editor works with the full-res version of the image you upload, so if, for instance, you crop an image inside Gain, we take care to preserve the resolution. Any extra compression that you see in the image when published is being applied by the social network.

Here are some tips for better-quality pictures:

  • Try to upload images in sizes that are bigger than what will be shown on screen. For example, Facebook photos are usually shown at around 470px wide on the newsfeed in a computer screen, so you may want to upload images that are double that width at least (around 1000px wide or more). Here are some guidelines from Facebook. Also, note that the size limit for Twitter images is 5MB (Gain will alert you if your image exceeds this size.)
  • Try to work with pictures that don't depend too much on text or line-based graphics. Photographic images with some text work well, but text or drawings over solid colors tend to show the compression much more. (Note also that Facebook analyzes uploaded images to see if they have text in them, and may refuse to publish them if more than 20% of the image is text.)
  • Intense text colors like reds and oranges over solid backgrounds tend to really show compression artifacts. Consider alternative colors.
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