Support Coverage Hours

You can contact support via the support widget in the bottom right corner of your screen or email at support@gainapp.com. We typically respond to all chats and emails within one to two hours during office hours. Since we're based in GMT-3 time zone, here's an example of our office hours on different parts of the world:

Our support times are Monday through Friday: 

  • 7 AM - 4 PM EST
  • 4 AM - 1 PM PST
  • 11 PM - 8 AM AEST
  • 1 PM - 10 PM CET

We will respond the next business day if we receive your message outside business hours.


We maintain round-the-clock monitoring for any critical issues that impact our service. You can subscribe to service status updates here: https://status.gainapp.com/

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