In this article:

  • Set up 2-step verification
  • Sign in using 2-step verification
  • Manage 2-step verification settings

2-step verification or 2-factor authentication (2FA) is an optional sign-in feature that provides an extra layer of security for your account. It is a simple way to double check your identity and make sure that no one but you has access to your account.

Before you get started

2-step verification can only be set up by each of your team members on their individual account. If you require all your team members to activate 2-step verification make sure to share this article with them. You’ll see which team members have set up second step verification in the People section under Brand Settings.

You can choose one of two ways to receive your verification code: text messages (SMS) or via Google’s Authenticator app. If you choose to get your codes from the Authenticator app, you can download it from Google Play for Android or the App Store for iOS.

Important: We recommend using an authenticator app because it’s more secure than a text message. If you choose to get codes sent via SMS, your mobile provider’s standard rates for sending and receiving text messages will apply.

Now, to get started, go to Security under your Personal Settings.

Set up 2-step verification

Make sure to have your phone with you, you’ll need it to enable 2-step verification now.

Authenticator app

  1. Click Set Up 2-Step
  2. Then, click on Start Set-Up
  3. Choose Authenticator App
  4. Open your Authenticator app and scan the QR code on your screen
  5. Enter the 6-digit code generated by the app in the code field

6. Now, you have the option to add a backup phone before exiting the setup or you can click Done. You can always add a backup phone later.

Text Message (SMS)

  1. Click Set Up 2-Step Verification
  2. Choose Text Message (SMS)
  3. Find your country code and enter your phone number

Tip: Click here to find your country code

4. Enter the 6-digit code sent to you in the code field without dashes or spaces.

5. Now, you have the option to add a backup phone before exiting the setup or you can click Done. You can always add a backup phone later.

That’s it! From now on, each time you log in you will need to enter your password and provide the verification code sent to your phone or generated by your authenticator app.

Sign in using 2-step verification

  1. Next time you log in, enter your email address and password like you normally do.
  2. You’ll be asked for a second verification step, your verification code will be sent to your Authenticator app or via Text Message (SMS).
  3. Enter your code in the verification code field and click Verify.


Manage 2-step verification settings

Turn off 2-step verification

To turn off 2-step verification go to Security Settings under Personal Settings.

  1. Click on Manage 2-Step Verification
  2. Then, click on Turn Off 2-Step Verification

Get recovery codes

You can use recovery codes to sign in if you don’t have your primary phone or backup phone with you.

Here are the steps to get recovery codes:

  1. Click on Manage 2-Step Verification
  2. Then, click on Get Recovery Codes

Remember, you can only use each of these codes once. After you’ve used them all, you can get new codes. To get new codes, come back to Manage 2-Step Verification > Get Recovery Codes and click on Get New Codes.

Important: Make sure to download or print your codes and save them in a safe place!

Add/update a backup phone

You can add a backup phone in case you need to sign into Gain and don’t have access to your primary phone. Here are the steps to get add a backup phone:

  1. Click on Manage 2-Step Verification
  2. Then, click on Add Backup Phone
  3. Find your country code and enter your phone number

4. Enter the 6-digit code sent to you in the code field without dashes or spaces.

5. That’s it! You’ll be able to delete your back number by coming back to Manage 2-Step Verification > Backup Phone Number.

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