I added a user to my account but they never received an invitation. What's wrong?

When you add Team Members (Publishers, Contributors, and Administrators) to your account, they will receive invitations to join. Clients will receive a welcome email and as soon as you send them content for approval, they will receive a notification email with a link to log in to Gain.

If a Team Member hasn't received an invite, here are some possible reasons:

A corporate server is blocking emails from Gain

Your company's corporate security system may be blocking emails from Gain. Sometimes, our system may show that the message has been delivered because the corporate email server might respond with a "received" notice without actually delivering the message. Here's what you can do:

• Contact support@gainapp.com to confirm the Team Members have been added correctly.
• Contact your IT department and ask them to allow emails from our domain: @gainapp.com

The Team Member's email address is incorrectly spelled

Ensuring that email addresses and company names are correctly spelled when inviting someone to Gain is crucial. With busy schedules, it's possible to make mistakes.

The email notifications are going to their Spam folder

Verify that emails from support@gainapp.com are not being mistakenly marked as spam and end up in your colleague's spam folder.