My clients are not receiving pending approval notifications

Typically, after sending a post for approval, your client should instantly receive an alert to the email address used to invite them. Gain notifies approvers right away and shows the last time or days the approver received an email. 

Whenever you send content to clients for approval, while the person still has some content pending, the approver will not receive a new notification. Instead, the reminders will take care of notifying them of pending posts.

If your client isn’t receiving email notifications or reminders, there are a few things to look out for: 

1. Corporate Server Blocking Gain Notifications 

It may be the case that your client's email system is blocking notifications from Gain at the server level. Usually, we can see when our system delivers the message and when someone receives or even opens an email. Still, sometimes the email server receives the message and responds to us with a “received” notice without actually delivering the message.  This may happen with corporate security systems.

A workaround is to contact us to assign a temporary password to your client's Gain account; this way, they'll log in using the standard login (https://manage.gainapp.com/login/). Once inside, they can go to the My Pending Approvals section to approve content. 

Finally, have your client contact their IT department so they can whitelist Gain emails (@gainapp.com).

2. Correct spelling names in email addresses

It may seem like common sense, but it is possible to misspell a name in an email address or a company name with our busy lives. Double-check the address is correct when inviting someone to Gain. Remember, your client will not receive content unless you send it to them for approval. 

3. Spam Folder

Make sure that emails from support@gainapp.com are not ending up in their spam folder.

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