In this article:
- Gain is loading a blank page instead of content pending my approval
- You're not allowed to do that :( You don't have access to this resource. Try going back.
- I was added as an approver to an account but never received an invitation. What's wrong?
- I am not receiving approval notifications
- If I can approve content without a password, is my content secure?
- How I can access the system?
- What type of notifications will Gain send me?
Gain is loading a blank page instead of content pending my approval
If you are trying to load Gain but the app isn't responding as usual or a blank page loads, it means that either your computer or network is blocking access to certain assets that the app needs to function properly. Typically, security software running on your computer or at the network level can block many of the assets URLs and the assets can't download.
To see the error message press CTRL + ALT + J (Command + Option + J for Mac) and this will bring up a window inside the browser with the error message appearing in red letters.
Take a screenshot and forward it to your IT department so they can look at the domains or URLs that are getting blocked and can white-list them.
You're not allowed to do that :( You don't have access to this resource. Try going back.
This happens when your auto-login expires. Don’t worry! Simply go to the link below and enter your email address doing this will trigger a new login token: https://manage.gainapp.com/magic_login_request/
If the new login token doesn’t work for your client, please contact Support.
I was added as an approver to an account but never received an invitation. What's wrong?
Approver-only people are usually not notified immediately. Instead, you will be notified when content is sent to you for approval.
Why don’t approver-only users get notified immediately?
We want to make the approval process as simple as possible for you. When content is sent for you to review, the email notification includes a secure link that lets you log in without a password. You just click on the login link in the email and you’re in the app, ready to review content.
It’s unnecessary for you to go through a lengthy process of accepting an invitation and setting up an account beforehand. It is will also be confusing to be invited to join the platform when there's nothing for you to do yet. Our process solves this.
I am not receiving approval notifications
Typically, after sending a post for approval, you should instantly receive an alert to the email address used to invite you.
However, if your agency or team members send content to you for approval, while you still have some content pending, you will not receive a new notification. Instead, the reminders will take care of notifying you of pending posts.
So, for example, if someone has sent you a post for approval, then after an hour they send another post, you won't receive a new notification. You will receive reminders 6h, 12h, 24h, 48h, and 72h after the first notification.
When all content is approved, reminders will stop. So when new content is sent for approval, a new notification will be sent and the process will start over.
If this isn't the case, then troubleshoot a few more things:
Corporate Server Blocking Gain Notifications
It may be the case that your email system is blocking notifications from Gain at the server level. Usually, we can check when our emails have been sent and received, even opened, but sometimes the email server receives the message and responds back to us with "received" without actually delivering the message to you. This may happen with corporate security systems.
A workaround is to contact us so we can assign a temporary password to your Gain account; this way you'll be able to log in using the standard login (https://manage.gainapp.com/login/).
Once inside, you can go to the My Pending Approvals section to approve content.
Also, you should change this password as soon as you log in.
Finally, please contact your IT department so they can whitelist Gain emails (@gainapp.com).
Make sure that emails from email@example.com are not ending up in your spam folder.
If I can approve content without a password, is my content secure?
The Special Security token or Magic Token
Every approval email that goes out contains a special security token; we call it a magic token, and it serves as a temporary, one-time password.
When an approver-only user clicks on the review content button in their email, the system authenticates the token (the token is already included in the link), and it logs the user into Gain to review the content. So, the content is never actually public.
Once the user is logged in, the system immediately invalidates the magic token so no one else can use it again. Additionally, each token has an expiration, meaning it will automatically be invalidated if the approver doesn't use it within a certain number of hours.
You can request another magic token to login at any time, but you cannot use a previous one.
What happens if someone receives unauthorized access to my email account.
If you've ever requested to reset a password for any service on the Internet you've seen that the system sends an e-mail to your inbox. This email contains a link with a special token to reset the password, a scheme much like the magic token.
This means that pretty much every secure system used on the Internet (including Google or Apple) requires that you keep your email account secure since anyone that gains access to your inbox can reset passwords for your services.
In this sense, the magic token authorization is just as secure as any password-based authorization system.
How I can access the system?
There are several ways for approvers and clients to access and approve content on Gain.
- Whenever content is sent to you for approval, you will receive a notification via email. This email includes a link that instantly logs you into Gain to approve content. No password required.
- Additionally, you can visit the magic login page at any time. There you can enter your email address and receive a link to log in instantly via email. No password required here either.
- Finally, once you're logged in, you can choose to set up a password for yourself. This way you can use the standard login page to log in with both your email and password. The previous methods to log in instantly via email will still be available.
What type of notifications will Gain send me?
Gain's mission is to make social publishing workflows easy for anyone working in teams. Notifications are an important way to keep everyone on the same page by gathering feedback from clients and having content approved and published on time.
We will only send you, as approver-only, notifications when there is content pending your approval. You will also receive reminders if the content isn’t approved 6h, 12h, 24h, 48h, and 72h after the first notification.