User Access Restricted on Instagram
As a publishing tool, Gain is here to help make sure all your posts go live on time. Sometimes, our system encounters vague or inexplicable errors because we depend on Meta's API to publish. Gain tries up to three times to publish. If the error persists, we'll send you a warning email and leave your post(s) in Scheduled status.
Whenever publishing fails, you'll see a description of the error in the Activity of the post.
Read on to learn more about this error and how to fix it.
Error Messages Returned by the Instagram API
Aside from "User access is restricted," there is another common error that occurs:
Instagram responded: "Error: Media upload has failed with error code 2207050 (Media id: 17975073533647348)"
These errors are two sides of the same coin. According to Meta's official documentation of error codes, these errors indicate the Instagram Professional account is inactive, checkpointed, or restricted. This means your account was flagged, and you're prompted to sign in to the Instagram app and complete "any actions" they require to re-enable your account.
According to this article, there are a few possible reasons:
- Following/unfollowing a lot of people in a short period
- Mass linking/commenting/messaging
- Posting too much in a short period
- Sharing inappropriate content
- Minimum age restrictions
Log in to Instagram
If you've experienced the error, please follow these steps:
- Log in to the affected account through Instagram's website.
Important: The error cannot be resolved by logging into the mobile app on a phone or other device. Instagram might prompt you to enter missing information, such as a birth date. If prompted for a birth date, please enter 18 or above.
- Once you've entered the required information, go to Workspace Settings "⚙️" > Social Channels and refresh your channel's connection.
Log in to Meta Business Suite
Meta Business Suite is another place to confirm missing information on your profile that might be causing Instagram to restrict posting.
- Go to business.facebook.com and switch to the page connected to the affected Instagram account.
- Click "Settings" on the left corner of the bottom of the page.
- Click on the user you're logged in as (shown as "You")
- Click "Manage" next to the IG account.
If Meta requires you to "Log In" on the page, complete the log in request to resolve the issue. You don't need to do anything else if there are no requests from Meta on the screen, as shown below:
More than these steps might be needed to find the root cause of some of these errors, and you may need to do more troubleshooting or investigating. If you still have trouble posting after following these steps, please get in touch with us! Our Support team is here to help you.
You can contact us through our Support widget or simply email us at support@gainapp.com. We'll be more than happy to assist you!