Why can't I connect a new Facebook page to Gain?

In this article: 

Occasionally, when trying to connect new Facebook pages to Gain, the page(s) you're looking for won't appear as an option in Gain. When this happens, one common reason might be that Gain doesn't have permission to post to this page yet, or your permissions are not set up properly on Facebook or Business Manager.  

Before you get started

To connect a Facebook Page to Gain, your Facebook Profile must be a “Page Admin” for that page. If you have switched to the new Pages experience, you need Facebook access with full control of the new Page. People with Facebook access can manage the Page from:

  • Facebook
  • Instagram
  • Meta Business Suite
  • Creator Studio
  • Ads Manager
  • Business Manager

If your page is in the Classic experience, click here to see the pages you manage. From this section, select the page you'd like to connect to Gain, click Settings > Page Roles, and confirm you've got the proper permissions. Other roles like Editor or Moderator of a Facebook page cannot connect a page to Gain. For more information on all Page roles and capabilities, see Facebook Help Center - Page Roles.

  • Here's an example of what a typical Page Roles section looks like: 

  • If you were given access to manage a page via Business Manager, you need Full Control to manage the page in Business Settings.

  • If your Business was given access as a Partner to manage a page or assets for another business via Business Suite, confirm that you have Full Control to manage the page in your Business Settings.

To learn more about Business Manager permissions and roles, click here.

Connect a Facebook Page to Gain

When you're new to Gain, or if you're connecting a new Facebook Page for the first time, you have to grant Gain permission to post to your page. You manage these permissions via Business Integrations. Business integrations are apps and services that you've logged into with Facebook to manage your Facebook business assets and information like Pages. Here's the information Gain needs to publish to your page: 
Head to Workspace Settings > Social channels to connect to a Facebook page . 
  1. Click on the button +New Social Channel.
  2. Select the channel you want to connect to your workspace. You can connect one page at a time. 

3. Click "Continue as" on Facebook to go to the next step. This doesn't let Gain post on Facebook without your permission. 

4. Click "Choose what you allow" before hitting Continue. 

Under the "What you allow" section, you can double-check that Gain has permission to connect to the businesses, Instagram accounts, and Facebook Pages you need. You won't have to do this again next time you add a new Facebook Page or Instagram Account.

5. Then, click Continue. Now the page(s) will show up in Gain so that you can connect them.

I followed the steps to connect, but it’s not working

If you don't see the page(s) on the list and you're sure you've got admin access to it, the next step is to remove Gain from your Business Integrations. Click here to go to your Business Integrations, then follow the steps below:

1. Find Gain on the list and click on View and edit. In the modal window, confirm if Gain still has permission to receive information and manage features for the page(s) you manage.

2. If all options are checked in blue, click Remove to remove Gain from Facebook's Business Integrations. Don't worry, doing this won't delete any content from either Gain or Facebook. 

3. Finally, come back to Gain. Go to Workspace Settings > Social channels and try to connect the page again. If you cannot connect it after removing Gain from your Business Integrations, please get in touch with Support via our in-app widget or email support@gainapp.com. 

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